Shipping & Returns

Domestic · United States

Accessories — hats, keychains, belt chains, jewelry, sunglasses, bags and DNA supplies — can be ordered on their own at the same rates, with no minimum.

International

International customers are responsible for any duties, taxes, or customs fees.

Order Processing

Orders placed before 2 PM EST on business days are processed same-day. Orders placed after 2 PM EST or on weekends and holidays are processed the next business day.

Tracking

You'll receive a tracking number via email as soon as your order ships.

DNA Originals · 30-Day Returns & Exchanges

Denim & Archives Originals may be returned or exchanged within 30 days of purchase or delivery. To qualify:

• Items must be unworn, unwashed and unaltered.
• Original tags must remain attached.
• Items must be free of stains, odors, makeup, pet hair and other signs of wear.
• Proof of purchase is required.
• The request must be submitted within the 30-day window.

Items that do not meet these conditions may be refused and returned to the customer.

Archive Pieces · Final Sale

All vintage, pre-owned and one-of-one Archive pieces are final sale and cannot be returned or exchanged due to fit, preference, expected vintage wear or a change of mind.

Archive pieces may naturally show age, fading, distressing, repairs, discoloration, irregular sizing or other signs of previous wear. We make every reasonable effort to photograph and describe these characteristics before purchase.

Critical Issues With Archive Pieces

If an Archive piece arrives with a significant issue that was not disclosed or visible in the listing, contact us within seven days of delivery. A critical issue may include:

• Major undisclosed holes, tears or structural damage
• A broken zipper, closure or essential component
• Severe undisclosed staining or odor
• Receiving the wrong item
• A material difference from the item's description

Minor vintage wear, natural fading, color variations, manufacturer sizing differences, fit concerns and details already shown or described are not considered critical issues.

To submit a claim, email returns@denimandarchives.com with your order number, a description of the issue, and clear photos or video showing the concern. Please do not wash, wear, alter or repair the item before contacting us.

Approved claims may be resolved through a repair, replacement, exchange, store credit or refund, depending on the circumstances and product availability. Contacting us within seven days does not automatically guarantee that a return, exchange or refund will be approved.

Exchanges

Eligible DNA Originals may be exchanged within the 30-day window. Because inventory is limited, we cannot guarantee that the requested size, color or style will be available. If the requested replacement is unavailable, you may choose another eligible item or receive a refund to the original payment method.

Archive pieces cannot be exchanged unless we approve a claim involving a critical, undisclosed issue.

Other Final-Sale Items

In addition to Archive pieces, the following are final sale unless they arrive incorrect or materially defective:

• Gift cards
• Intimates, swimwear and pierced jewelry
• Customized or altered items
• Items specifically marked “Final Sale”
• Promotional, complimentary or giveaway items

Return Shipping

We cover return-shipping costs for approved returns and exchanges. Once your request is approved we'll send return instructions and, when applicable, a prepaid shipping label. Items must be packaged securely and returned using the instructions provided.

Original shipping charges and expedited-delivery fees are nonrefundable unless you received an incorrect item or the item was approved as materially defective.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow 5–10 business days for the refund to be processed. Your bank or payment provider may require additional time.

In-Store Purchases

The same eligibility requirements and timeframes apply in store:

• DNA Originals may be returned or exchanged within 30 days of purchase.
• Archive pieces are final sale.
• Critical, undisclosed issues with Archive pieces must be reported within seven days of purchase.
• Proof of purchase is required.

Unauthorized or Ineligible Returns

Returns or exchanges sent without approval, submitted outside the applicable window, or received in an ineligible condition may be refused. Denim & Archives reserves the right to limit or refuse returns and exchanges in cases involving excessive return activity, suspected fraud, wardrobe use or other abuse of this policy.

Start a Return or Exchange

1. Email returns@denimandarchives.com with your order number and the reason for your request. For damaged, defective or incorrect items, include clear photos or video showing the issue.
2. We'll review your request and reply with return instructions and, when applicable, a prepaid label.
3. Send the item back securely using the instructions provided. Please don't send anything back before your request is approved — unapproved returns can't be processed.

This policy does not limit any consumer rights that cannot legally be excluded.